The school iPad scheme includes insurance for accidental damage and theft. However as we have different schemes, there are different companies involved and it is important that you know who to contact.
The Year 7 & 8 schemes are with CPU and our Apple reseller GBM digital. In the event of a claim please visit http://cpu.co.uk/claim in a web browser, input your iPad serial number in the box and follow the onscreen instructions. Please note that Loss is not covered under the education scheme, but Accident, Damage and Theft is.
The current Year 9 scheme is with World of Warranty and MCC Digital. In the event of a cracked screen or accidental damage the process is initiated by emailing Claims@worldofwarranty.com with the student name and serial number stating that you wish to make a claim. World of Warranty will then email you a form to fill in and sign.
You will need the serial number of the iPad which is written on the box, back of the device (in very small print) and in the Settings / About menu option.
THERE HAS RECENTLY BEEN A CHANGE TO THIS SCHEME AS IT WAS APPARENT IPADS WERE NOT IN CASES AT THE TIME OF INCIDENT. IPADS MUST NOW BE SENT OFF IN THEIR CASES WITH THE SCREEN PROTECTORS ATTACHED!
The Year 10 & 11 schemes have now finished and the insurance has expired. It is possible to find a local screen repairer if needed, however we would simply urge you to keep iPads in cases to prevent broken screens.
IMPORTANT – For all schemes there is a 14 day deadline! This means the insured event that caused the accidental damage (or theft), has to have taken place within 14 days of the claim being received. Therefore do not delay and put in your claim immediately. Having a functional iPad is a vital part of school life!
Here’s hoping you don’t need to use the insurance. As a final reminder, the iPad has to be in a hard protective case that covers the front and back of the device as well as the corners. Cases with open corners where the iPad is exposed (even though the material extends fully over the iPad) are not acceptable for the insurance. With the Year 7 cases there is no front cover so a toughened glass screen protector was provided. If this breaks and cracks it is your responsibility to replace it. Please inform the school ASAP as we have them for sale in the office for the discounted price of £12.
The accidental damage policy states that the case should meet these criteria or the claim will not be processed. You have been advised to keep the iPad in its original case on several occasions and in the document you signed on collecting it.
The iPad you get back will more than likely be a replacement rather than a repair depending on which scheme you are in, so it is essential you back this up! The apps can be reloaded from your Apple iStore Account but work and other documents need to be restored from a backup. A replacement iPad will not be issued until the iCloud account is removed from your iPad. Please find instructions on how to do this below.